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Return & Refund Policy

Last Updated: 28 January 2026

At Vendor Brands, customer satisfaction is important to us. Please review this Return & Refund Policy carefully before placing an order on https://etsyuss.com.

1. Return Eligibility

You may request a return under the following conditions:

  • The product arrives damaged or defective

  • You receive an incorrect or wrong item

  • The product is unused, uninstalled, and in its original condition with packaging (where applicable)

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Beauty, cosmetic, and personal care products due to hygiene reasons

  • Items clearly marked as “Final Sale” or “Non-Returnable”

  • Products that have been used, altered, or damaged after delivery

3. Return Request Timeline

  • Return requests must be submitted within 7 days of successful delivery.

  • Requests received after this period may be declined.

4. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team with your order number

  • Provide clear images or videos if the item is damaged or incorrect

  • Once your request is approved, return instructions will be shared

5. Refund Policy

  • Refunds will be processed after the returned item passes inspection

  • Approved refunds will be issued to the original payment method

  • Processing times may vary depending on the payment provider or bank

6. Shipping Costs

  • Return shipping fees may apply unless the return is due to a defect or an incorrect item sent by us

  • Original shipping charges are non-refundable unless otherwise stated

7. Order Cancellation

  • Orders may be canceled only before shipment

  • Once an order has been shipped, cancellation requests will not be accepted

8. Damaged or Missing Items

If your order arrives damaged, incomplete, or with missing items, please contact us immediately with supporting images or videos so we can resolve the issue promptly.

9. Policy Updates

Vendor Brands reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will be effective once posted on the website.